Dutch flag carrier KLM is preparing for a major restructuring of its ground handling, cargo, and aircraft maintenance operations at Amsterdam Schiphol Airport. Under the plan, below-the-wing ground handling services for KLM Cityhopper aircraft, along with part of the airline’s baggage handling operations, will be outsourced to specialized service providers.
The airline also plans to accelerate digitalization across passenger terminals by expanding self-service options for check-in, boarding, and reservation changes. Ground handling staff will increasingly focus on passenger reception and direct assistance. Schiphol’s hub operations control center will also be modernized to improve the coordination of passenger, baggage, and aircraft movements.
In cargo operations, KLM Cargo plans to consolidate its handling activities at its own warehouse at Schiphol. The move is part of preparations for a new cargo terminal expected to become operational in 2035. Through automation and operational restructuring, the airline aims to handle higher cargo volumes without a proportional increase in staffing levels.
Meanwhile, KLM Engineering & Maintenance will gradually shift its maintenance capacity toward next-generation aircraft. Maintenance activities for older aircraft types scheduled to be phased out of the fleet will also be progressively reduced.
